Privacy Policy

Personal Information

• Name, email address, phone number, and billing/shipping addresses
• Payment information (processed securely by Stripe)
• Account login credentials
• Communication records with sellers and support
• Order history and purchase preferences

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Cookies and usage data
• Pages visited and interactions with our platform

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Facilitate communication between buyers and sellers
• Send order confirmations, updates, and shipping notifications
• Send marketing communications (with your consent, which you can withdraw at any time)
• Improve our platform, services, and user experience
• Detect and prevent fraud and unauthorized activities
• Comply with legal obligations

We only share your information in the following circumstances:

• With sellers: When you make a purchase, we share necessary information (name, shipping address, contact details) with the seller to fulfill your order.
• Service providers: We use trusted third parties like Stripe for payments, courier services for shipping, and cloud hosting providers.
• Legal requirements: When required by law, court order, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing through Stripe (we never store your full card details)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Staff training on data protection and privacy

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (where applicable)
• Opt out of marketing communications
• Make a complaint about our privacy practices

To exercise these rights, please contact us using the details below.

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings. Essential cookies necessary for site functionality cannot be disabled.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain account information and order history for 7 years for tax and legal purposes. You may request deletion of your account at any time.

As an Australian company, we primarily store and process data within Australia. Some of our service providers may process data overseas (e.g., Stripe in the US). We ensure appropriate safeguards are in place for any international transfers.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Significant changes will be communicated via email or platform notification.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: